* For Appointment Contact : 1800 3001 4000 (6 am to 10 pm) * Please watch Hello KMC Live phone-in TV Programme every Sunday from 12.00 to 12.30 pm.On 29th Nov 2015, talk by Dr.Atmananda S.Hegde, Associate Professor, Orthopedic Department, KMC Hospital Mangalore on "Joint Replacement ". *For your convenience we collect lab samples from your home. To avail this facility contact Lab-at-your doorstep service @ 9945550050.

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◊ Lab Services
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◊ Radiodiagnosis Services
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We are committed to provide world class healthcare services at an affordable cost.

We provide a personalised approach to all those who walk into our Hospital as we offer "Care With Personal Touch". Transformation of Patients’ Status.

Transformation of Hospital’s Attitude. 
 Transformation of Doctors’ Profession.   We, at KMC Hospital, Mangalore, have gone back to the roots of the medical profession. Where, compassion, selfless service and a personal bonding between the doctor and the patient existed. Over the last few years we have successfully changed the relationship of treating a patient as a customer to a guest and now are on the threshold of re-defining defining them as a blood relative. The view being that we would like our every patient’s experience of medical care to be the same as that we would want our own blood relative to experience.

Visiting Hours
Wards
General - 5.00 pm to 8.00 pm
Pass Holder - 6.00 am to 8.00 am  ;  12.00 pm to 1.30 pm ; 5.00 pm to 8.00 pm
ICU - 6.30 am to 7.00 am ; 6.00 pm to 6.30 pm


To cater to specific needs of our patients the rooms at KMC Hospitals are divided into various categories:
Category  Facility
  
SUPER DELUXE ROOMS
  • Spacious room with good ambience
  • Microwave owen, telephone, television , two ACs
  • Cot for the guest
  • Refrigerator.
SPECIAL AC ROOMS
  • Spacious rooms with good ambience.
  • Cot provided for the guest
  • Controllable AC.
  • Telephone & Televesion Facility.
SPECIAL NON – AC ROOMS
  • Spacious rooms.
  • Cot provided for the guest.
  • Telephone & Television Facility.
SEMI – PRIVATE ROOMS
  • Three patients in a room.
  • One chair for the guest.
  • Common toilet for three patients.
SEMI -  SPECIAL ROOMS
  • Two patients in a room.
  • One attender permitted through out.
  • Cot provided for the guest.
  • Common Toilet for both patients.
GENERAL ROOMS
  • Three to five patients in a Cubicle.
  • Single cot for the patient.
  • Common Toilet.

Other Services
  • STD/ISD phone
  • Coin Booth
  • Snack bar
  • Coffee shop
  • Help & travel desk


KMC Hospitals have instituted Corporate help desk and Insurance help desk for an easy guide to cashless hospitalisation facility.

Today, most Health Insurance policies do offer cashless hospitalisation facility and route your policy through a Third Party Administrator (TPA). TPA’s have certain hospitals called “Network Hospitals” which are eligible to give cashless facility to the patient. If one is admitted in a “Non-network” hospital, then the bills are to be settled by the patient’s party and later seek re-imbursement through the TPA.

There is no free treatment provided by the hospital. This facility just enables oneself to undergo the entire treatment without any direct payment. The cost is borne by the insurance company partially or fully on your behalf. Hospital doesn’t reserve any rights to approve or disapprove your bills. It just mediates between you and your TPA.

For planned admission you should get the pre-authorisation form approved by your TPA 3-4 days prior to hospitalisation. In case of emergency admissions our help desk shall fast track your approval/denial with your TPA. It should be clearly understood that the hospital authorities can in no way influence the approval of your pre-authorisation form with your TPA. In case it’s not approved or the approval comes after your discharge process has commenced, you shall be liable to pay the entire amount before being discharged from the hospital.Our help desk is experienced enough to advice you on the filling of pre-authorisation forms. It would decrease the chances of denials.

KMC Hospitals have tie-up with the following TPA’s* and Goverment Schemes
  • Alankit Health Care TPA Ltd
  • Apollo Munich Health Insurance
  • Bajaj Allianz Life Insurance Company Ltd
  • Chola MS Health Insurance
  • Dedicated Healthcare Services TPA India Pvt. Ltd
  • E-Meditek TPA Services Ltd.
  • Family Health Plan (TPA) Ltd (FHPL)
  • Future Generali India Life Insurance
  • Genins India TPA Ltd.
  • Good Health Plan TPA
  • HDFC ERGO General Insurance Company Limited
  • Health India TPA Services Pvt. Ltd.
  • ICICI Lombard General Insurance Company Ltd
  • ICICI Prudential Life Insurance Company Ltd
  • Iffco Tokio General Insurance Company Ltd.
  • Medi Assist India TPA Pvt Ltd
  • Medicare TPA Services (I) Pvt Ltd
  • MedSave Healthcare (TPA) Ltd.
  • MD India Healthcare Services (TPA) PVT LTD
  • Max Bupa Health Insurance Company.
  • Paramount Health Services (TPA) Pvt. Ltd.
  • Religare Health Insurance Company ltd.
  • Reliance Life Insurance Company Limited (RLIC).
  • Spurthi Meditech (TPA) Solutions Pvt. Ltd.
  • Star Health and Allied Insurance Co Ltd.
  • United Healthcare India Pvt Ltd.
  • Religare Health Insurance Company ltd.
  • Vipul MedCorp TPA Pvt. Ltd.
  • Vidal Health TPA Pvt Ltd.
  • Allianz General Insurance.
  • Asia Medical Assistance.
  • Bupa Insurance Services Limited.
  • East West Assist Private Limited.
  • Mondial Assistance.
  • International SOS.
  • Cigna Health & Life Insurance Company.
  • Meera Rescue.
  • Dhiman International.
  • Endosulphan Rehabilitation Scheme (Kerala State Only).
  • Employees State Insurance Scheme(ESI).
  • Ex Servicemen Contributory Health Scheme.
  • Jyothi Sanjeevni Scheme (Cardiology & Urology Only).
  • Rajiv Arogya Bhagya (Cardiology & Urology Only).
  • Vajpayee Arogyashree Scheme (Cardiology & Urology Only).
  • Yeshaswini Co-Operative Farmers Healthcare Scheme.
  • Rashtriya Bala Swasthya Karyakram (RBSK).
*As this list is subject to change, kindly contact the Insurance help desk for updated list.


Charter of Patient's Rights
The purpose of the Patients' Charter is to explain both your Rights and Responsibilities when you use the services of KMC Hospitals, Mangalore. It aims to improve the quality of Health Service delivered to you. Knowing and understanding your rights and responsibilities will make your relationship with us a mutually valuable one.
The Charter is planned in such a way that both you and the Hospital work as partners and involve in a friendly relationship to enhance the effectiveness of the health care process and to serve you the best.

Every Patient has the Right. Right to Medical Treatment
  • You will be treated with dignity, compassion and courtesy.
  • You will be given appropriate treatment based on your clinical need regardless of culture, age, gender,  religion or any social standing or sexual orientation.
  • You will be treated by a suitably qualified health professional.
  • You will receive emergency care whenever you need/ask for.
  • You will receive an OPD consultation at a mutually convenient time and to see the Doctor within a reasonable time of the confirmed Appointment giving scope for the doctors to attend medical emergencies and previous appointment patients.
  • You will receive medical advice and treatment which fully meets the currently accepted standards of care and quality. (The currently accepted standards are those adopted by a responsible body of the profession in the light of accepted contemporary medical practice).
  • You have the right to accept or refuse any medication, investigation or treatment as well as the right to information on the likely consequences of such a refusal.
  • You have the right to ask for a clarification from the administration or a doctor of your choice in case the doctors refuse to continue a treatment.
  • You will be prescribed appropriate drugs and medicines.
  • You will be treated with utmost dignity even at times of extreme critical illness.
Right to Information
  • To know the names of the people treating you and their professional capacity.
  • You have the right to ask for a clear description of your medical condition, with diagnosis , prognosis (i.e. an opinion as to the likely future course of your illness), and of the treatment proposed including investigations, procedures, surgeries, common risks, estimated costs and appropriate alternatives, if any and to choose from them.
  • To be informed of the modification or change in the medical management if any.
  • To receive a clear explanation regarding the services available in the Hospital, how and where you can receive the same.
  • To know the names of any prescribed medication, and its normal actions and potential side-effects given your condition.
  • To be kept informed on waiting times, delays and cancellations.
Right to Choices
  • The right to request for a second medical opinion.
  • The right to choose whether or not to take part in medical research programmes.
  • You are free to choose the language in which inter personal communications to be made during your visit to the Hospital.
Right to Privacy
  • To be in a clean, safe and secured environment as deemed medically appropriate during your treatment while in the hospital.
  • You have the right to privacy during consultation, treatment and hospitalization.
Right to Complaint

You can make any legitimate complaints and have these complaints satisfactorily redressed in a reasonable period of time.

There is a Patient Relations Officer to whom you can make formal complaints either verbally or in writing. The complaints will be investigated and followed up by appropriate personnel. You will receive a substantive reply to any complaint within a reasonable period of time with an indication of any action that has been or will be taken.

Other Rights
  • To have the visitors according to hospital policy.
  • To maintain the confidentiality of medical records and access to a copy of the medical records at the discretion of the physician.
  • The Hospital reserves the right to admission of the patients depending on the availability of rooms, doctors, equipment, expertise, etc.
We request you to play an active and responsible role in the health care process to serve you the best. The Hospital’s administration solicits a certain level of co-operation from all patients and their relatives as listed below.

Patient Resposibilities
  • Respect the rights and treat all healthcare workers and other patients and visitors with dignity.
  • Comply with all hospital policies and guidelines as informed or displayed. Be available for any appointments made or notify the hospital as early as possible if you are unable to do so.
  • Acknowledge that some other patients’ medical condition may be more urgent than yours and accept that your doctor may need to attend them first. Kindly cooperate in such situations.
  • Take responsibility for your hospital bill
  • Provide us with comprehensive and accurate details about your past medical records and be complaint as regard to taking medication or following any other prescribed treatment.
  • Follow the prescribed and agreed treatment plan and carefully comply with the instructions given.
  • Accept responsibility for decisions you make regarding the treatment.
  • Do not take medication independent of medical advice.
  • Do not ask us to provide incorrect information, receipts or certificates.
  • Do not waste medical resources and time unnecessarily.
  • Accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital with a full explanation from our staff.
  • Accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • Provide correct information regarding identity and financial status.
  • Strictly observe the Hospitals Visitors Policy as displayed.
  • To protect the environment.
  • To utilize the health care system appropriately and do not abuse it.